Vacancy: Intern – Contact Centre
Company: Amana Bank
Elevate your career and join the dynamic Contact Centre team at Amana Bank! As an intern, you will gain invaluable experience in customer service, communication, and banking operations, making every interaction an opportunity to make a positive impact.
Key Responsibilities:
- Handle inbound calls efficiently and professionally, meeting call management standards.
- Identify and respond to client needs, research issues, and provide effective solutions or alternatives.
- Build and maintain sustainable relationships with customers.
- Actively engage in upselling bank products while ensuring customer satisfaction.
- Adapt to diverse customer personalities with a strong focus on active listening and customer-centric approaches.
Candidate Profile:
- Education:
- Passed G.C.E. (O/L) and enthusiastic about pursuing higher education or professional qualifications.
- Skills:
- Excellent trilingual verbal communication skills (Sinhala, Tamil, and English).
- Proficiency in Microsoft Office packages.
- Strong active listening and customer focus.
- Ability to multi-task, prioritize, and manage time effectively.
- Flexibility:
- Willingness to work flexible hours, including night shifts and weekends.
- Male candidates are preferred for the night shift roster.
Why Join Us?
Be part of a fast-paced, people-friendly banking environment that offers:
- Opportunities to connect with customers and enhance communication skills.
- A chance to gain real-world experience in customer engagement and banking operations.
- A supportive team atmosphere where you can learn and grow.
Application Process:
- How to Apply:
- Email your CV to [email protected].
- Ensure to indicate the position applied for in the subject line.
- Selection Process:
- Only shortlisted candidates will be contacted.
Take the first step in your professional journey with Amana Bank—where every call matters and every interaction leaves a lasting impact!
