Head of Customer Support / Service Manager-Hayleys Lifesciences (Pvt.) Ltd

Job Opportunity: Head of Customer Support / Service Manager

📍 Employer: Hayleys Lifesciences (Pvt.) Ltd.
📌 Industry: Medical & Scientific Equipment

About Hayleys Lifesciences

Hayleys Lifesciences is a leader in supplying and installing medical diagnostic imaging, analytical & scientific equipment in Sri Lanka. As a trusted partner for both public & private sectors, the company provides end-to-end solutions, training, and global brands representation.

🌐 Learn more: www.hayleyslifesciences.com

🔹 Key Responsibilities

✅ Service Operations Management – Organize & manage service schedules for timely maintenance & repair of equipment
✅ Service Sales & Revenue – Identify opportunities and sell service contracts to new & existing customers
✅ Finance & Budgeting – Oversee invoice collection, resolve outstanding payments, and manage budgets
✅ Team Leadership & Training – Develop & implement training programs for the service team
✅ Customer Experience & CRM – Use CRM software to track service history and improve customer relationships
✅ Performance Monitoring – Track technician performance & customer satisfaction
✅ International Business Development – Expand service offerings to overseas markets

🛠 Candidate Profile

✔ Bachelor’s Degree in Engineering (Electronics/Electrical) – Mandatory
✔ Business Administration Degree – (Added Advantage)
✔ Proven Service Management Experience – Preferably in the medical equipment industry
✔ Strong Leadership & Communication Skills
✔ Proficiency in CRM Software & Financial Management
✔ Ability to Multitask & Work in a Fast-Paced Environment
✔ International Business Development/Sales Experience – (Highly Desirable)

🌟 Why Join Hayleys Lifesciences?

💰 Competitive Salary & Benefits
📈 Career Growth in a Leading Conglomerate
🌍 Opportunity to Expand into International Markets
🎓 Training & Professional Development

📩 How to Apply?

📨 Send your CV to [email protected]
📌 Email Subject Line: “Head of Customer Support / Service Manager”

✨ Join a world-class leader in medical & scientific solutions! ✨