Call Operations Supervisor-Commercial Bank of Ceylon PL

Join the Most Awarded Bank in Sri Lanka

Commercial Bank of Ceylon PL

Position: Call Operations Supervisor (Inbound & Outbound – Fixed Term Contract)

About Us:

We are Sri Lanka’s most technologically advanced, innovative, and customer-friendly financial organization. Recognized as the first Sri Lankan bank among the Top 1000 Banks in the World, we continue to set new standards in service, digital offerings, and performance excellence.

Job Profile:

• Supervise and lead a team of inbound and outbound calling agents.
• Contribute to setting and achieving targets for individuals and teams.
• Generate performance reports (weekly, monthly, and annual) for management.
• Troubleshoot issues in collaboration with internal and external departments.

Applicant’s Profile:

• Education:
  • Passed G.C.E. O/L with a “C” pass in English.
  • Passed at least one main subject at G.C.E. A/L or equivalent.
• Experience:
  • Minimum 2 years in customer service, a supervisory role, or a call center environment.
• Skills and Attributes:
  • Strong oral and written communication skills (Trilingual proficiency is a plus).
  • Proficient in MS Office (Word, Excel, PowerPoint).
  • Tech-savvy with knowledge of telephone equipment and computer programs.
  • Strong organizational, leadership, coaching, and problem-solving skills.
  • Results-oriented mindset and ability to perform under pressure.
  • Willing to work extended hours, including weekends and holidays.

What We Offer:

• An attractive remuneration package aligned with leading financial institutions.

How to Apply:

https://docs.google.com/forms/d/e/1FAIpQLScQ5g9qS5Lkz3rmsFDdHUMvDHBFTpswsmrVn3oZ-O3p0Enx-w/viewform