Call Center Officer – Life Insurance Operations

Join Union Assurance, a John Keells Group company, as we expand our Life Insurance Operations Team at Head Office. Deliver world-class customer service in this vital role.

Position Overview

📞 Key Responsibilities

• Handle inbound/outbound calls for policyholder support

• Provide expert guidance on life insurance products

• Resolve customer inquiries efficiently

• Maintain accurate call records and documentation

• Support departmental KPIs and service standards

🎯 Requirements

✅ Part qualification in SLIM/CIM/IASL or Diploma in Marketing/Business
✅ 2+ years in call center/customer service roles
✅ Fluent English & Sinhala (Tamil an advantage)
✅ Ability to multitask under pressure
✅ Strong problem-solving skills

Why Join Us?

• Stable career with Sri Lanka’s premier insurer

• Professional growth in the John Keells Group

• Comprehensive training program

• Employee benefits package

How to Apply

Email CV to: 📧 [email protected]

By applying, you consent to standard recruitment processes