Senior Customer Care Executive-Sampath Bank

Elevate Your Banking Career at Sampath Bank

Position: Senior Customer Care Executive

Employment Type: Full-time
Location: Colombo

About the Role

Join Sri Lanka’s premier banking institution as we seek exceptional professionals to deliver world-class service to our high net-worth clients. This pivotal role combines financial expertise with premium customer service.

Key Requirements

Qualifications:

✔ GCE O/L passes (including Mathematics & English)
✔ GCE A/L passes
✔ 2+ years call center/contact center experience
✔ IT certification (advantageous)
✔ Age preferably below 27 years

Core Competencies:

• Bilingual proficiency (Sinhala & English)

• Tamil language skills (added advantage)

• Exceptional communication & active listening

• Strong problem-solving abilities

• Ability to work 24/7 shifts under pressure

Key Responsibilities

🔹 Deliver personalized service to high net-worth clients
🔹 Resolve inquiries and concerns with premium solutions
🔹 Provide expert guidance on banking products
🔹 Maintain exceptional service standards remotely
🔹 Handle sensitive client matters with discretion

Why Join Sampath Bank?

✅ Competitive remuneration package
✅ Modern, professional work environment
✅ Career growth opportunities
✅ Prestigious banking institution
✅ Merit-based selection process

How to Apply

Click Here to Submit Your Application

Important Notes:
✖ Canvassing will disqualify applicants
✔ Only shortlisted candidates will be contacted

Contact Information

Chief Human Resource Officer
Sampath Bank PLC
No. 110, Sir James Peiris Mawatha
Colombo 02