Client Services Supervisor -Sri Lanka Airline Vacancies
About SriLankan Airlines
SriLankan Airlines, Sri Lanka’s national carrier and a oneworld alliance member, connects travelers across Asia, the Middle East, Europe, and Australia. With a strong presence in the Maldives and Southern India, we champion excellence in global aviation.
Role Purpose
Deliver exceptional customer service for passengers booking via www.srilankan.com and our mobile app. Ensure service standards are met and stakeholder satisfaction is achieved.
Key Responsibilities
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Customer Operations: Manage IBE & Ancillary services, resolving email/call/social media queries within deadlines.
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Refund Management: Oversee end-to-end refund operations promptly.
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Reporting: Share daily/weekly backlog/complaint updates via email; present monthly reports to managers.
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Fraud Prevention: Use CyberSource Decision Manager to detect suspicious transactions, minimize losses, and refine anti-fraud rules.
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Payment Processing: Monitor “Pay Later” bank portals and booking queues for timely passenger updates.
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Chargeback Handling: Challenge chargebacks with evidence; maintain central records.
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Stakeholder Coordination: Collaborate with Customer Affairs, call centers, and ticket offices to resolve e-commerce complaints.
Requirements
Education & Experience
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Option 1:
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06 GCE O/L passes (04 credits in one sitting, including English).
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02 GCE A/L passes + 4 years’ work experience.
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Option 2:
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06 GCE O/L passes (04 credits in one sitting, including English).
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Full/part professional qualification + 3 years’ work experience.
Note: Trainee/internship experience excluded.
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Eligibility
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Sri Lankan citizen.
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Maximum 30 years old by 10th August 2025.
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Fixed-term contract offered.
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Equal opportunity employer – influencing = disqualification.
Application Details
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🔗 Apply Online: Client Services Supervisor Application
Shortlisted candidates contacted within 1 month of closing.
Why Join SriLankan Airlines?
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Lead customer service for Sri Lanka’s flagship carrier.
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Combat fraud and optimize digital operations.
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Grow within a global oneworld alliance network.
Apply Now for Sri Lanka Airline Vacancies! 🌏✈️
