Senior Banking Assistant DFCC Bank

Join DFCC Bank as a Senior Banking Assistant – Customer Experience Unit

Are you passionate about delivering exceptional customer service and fostering growth through perseverance and collaboration? Join DFCC Bank and contribute to setting new standards of customer experience in banking.

Key Responsibilities

• Manage customer inquiries and complaints, collaborating with customers and internal departments to maintain high standards of customer service.
• Analyze the root causes of complaints and ensure necessary improvements are implemented with continuous follow-up.

Ideal Candidate Profile

• Experience: At least 4 years in a relevant field with exposure to customer services.
• Qualifications: Part qualification in AAT, ICASL, CIMA, CIM, IBSL, or ACCA.
• Skills: Strong communication skills and proficiency in Microsoft Office.

What We Offer

• Competitive remuneration package with fringe benefits.
• Structured career advancement opportunities.
• Extensive training and development programs.
• An inclusive and diverse work environment where recruitment is based solely on merit and competency.

Application Process

Send your updated CV or the DFCC Bank application form (downloadable from the bank’s website) via email with the subject line “Senior Banking Assistant – Customer Experience Unit” to:
Email: [email protected]
Deadline: December 19, 2024

Address:
Chief Human Resource Officer,
DFCC Bank PLC,
73/5, Galle Road, Colombo 03

Note: Only shortlisted candidates will be contacted. Any form of canvassing is discouraged.

Keep Growing with DFCC Bank.